Mrs. Tolliver holds dual Bachelor of Science degrees in Healthcare Administration and Organizational Management; Summa Cum Laude and Magna Cum Laude respectively. Her certifications include: Fellow American College of Medical Practice Executives (FACMPE) replaces the current CMPE, Certified Professional Coder (CPC) and Certified Medical Office Manager (CMOM). For over 20 years she has provided strategic and operational leadership to medical practices and hospitals. As the President of Medical Revenue Cycle Specialists, LLC (MRCS) her team leads Health Care Organizations in: Practice Start Up and Transformation, Revenue Cycle Improvements, Clinical Documentation Improvement, Educational Programing, Payer Contracting, HIT Software Development, EMR/PM software customization and Telehealth integration.

In a desire to lead, Kem served on the Board of Directors of MD MGMA as the Chair of the Practice Management Committee and Chair of the Government Affairs Committee. She received MD MGMA’s 2016 Outstanding Service Award and was the 2018 State of Maryland ACMPE Certification Rep. MedChi, The Maryland State Medical Society, partners with MRCS through the Center for the Private Practice of Medicine. She provides expert testimony and guidance on healthcare legislation for the Maryland General Assembly. Kem served as a member of Maryland’s 2018 General Assembly House of Delegates – Health & Government Operations Prior Authorization special session workgroup.

Kem is the chapter President of PG County, MD AAPC. She provides risk management SME for Medical Mutual Insurance and serves as a SME for: Henry Health behavioral-telehealth app, Ability Networks-An Inovalon Company and other national healthcare organizations. She was an Adjunct Professor of Revenue Cycle at Catonsville Community College. From 2017–2018, Kem served on the Board of Directors for Laurel Regional Hospital. She was a Mentor for the PG County Public School’s 2018 PTECH Health Innovation Program. She currently serves on the Board of Directors for the Cultural Academy for Excellence (CAFE), supporting youth development through cultural education, leadership, and civic engagement. Kem serves on the Novitas JL Carrier Advisory Committee, Totally Linking Care-Maryland Advisory Council, faculty member for Beyond the Exam Room, Co-Founder of Prince George’s County Practice Manager’s Association and was nominated by Nexus Health, Fort Washington Medical Center for the 2016 Community Health Award. Kem was awarded with the State of Maryland Governor’s Volunteer Service Certificate for 2015–2018. Kem was awarded the Heart to Hand, Inc. 2019 Heart of Gold Award for 501(c)(3) community-based public health leadership. MRCS is a certified MBE in Maryland.

Areas of Expertise:

• Practice Management

• Revenue Cycle Management

• Payer Contract Services

• Coding & Risk Management

• Technology Optimization

• Content & Coaching