MRCS was proud to celebrate a meaningful moment beyond the revenue cycle stage as Kem Tolliver, BS, FACMPE, CPC, CMOM, President & CEO of MRCS, supported her daughter, Sasha, during the 2026 Nature and Health Symposium in Seattle, Washington. While Kem’s recent conference schedule has focused heavily on healthcare operations, revenue cycle performance, and practice leadership, this event brought a different but equally important perspective: the connection between health, env

MRCS was proud to participate in the Veradigm Customer Summit in Nashville, TN, where healthcare leaders came together to discuss technology, workflows, and practical strategies for improving practice performance. Our President & CEO, Kem Tolliver, BS, FACMPE, CPC, CMOM, presented a session titled: Future-Proofing Your Revenue Cycle: Strategies to Reduce Denials and Maximize Technology by Mapping Workflows to Best Practices The session focused on a challenge many healthcare o

MRCS was proud to be part of the MGMA 2026 Private Practice Conference in St. Louis, where private practice leaders came together to discuss the operational and revenue cycle challenges affecting practices today. Our President & CEO, Kem Tolliver, BS, FACMPE, CPC, CMOM, co-presented sessions focused on independent practice sustainability, denial prevention, KPI selection, cash flow, and stronger revenue cycle operations. Sessions Kem Contributed To Independent Practice Playbo

MRCS CEO Kem Tolliver continues to lead the Certified Medical Office Manager (CMOM®) cohort in partnership with University of Mary Washington and Mary Washington Healthcare, as the program approaches its final session on May 8. Delivered through the Practice Management Institute, this cohort has brought together a dedicated group of healthcare professionals focused on strengthening their knowledge across practice management, financial operations, compliance, and leadership. T

Kem Tolliver is President and CEO of Medical Revenue Cycle Specialists. She is a nationally recognized revenue cycle and practice management expert with more than 25 years of leadership experience across primary care, behavioral health, and multi-specialty organizations. Kem is an MGMA-published author, educator, and frequent speaker on medical practice operations, compliance, and financial strategy. The CMS 2026 Final Rule presents a familiar challenge for medical practice l

Many healthcare organizations are still managing their revenue cycle by reacting to problems as they arise. A denial spikes. Payments slow down. A payer issue surfaces. Teams jump in to fix it. But without a structured plan, those same issues continue to repeat. In a recent feature with Physicians Practice , MRCS CEO Kem Tolliver, BS, FACMPE, CPC, CMOM highlights a critical shift organizations need to make — moving from reactive workflows to a strategic revenue cycle work pl

Please join us in welcoming Sasha Chavez, MS , as MRCS’s Community Health & Equity Program Specialist! Currently a doctoral student in Kinesiology at the University of Maryland, Sasha brings strong experience in exercise physiology, community engagement, and qualitative research focused on health equity and access. Her work centers on understanding the social and environmental factors that shape health outcomes, with a particular focus on children’s activity, wellness, and co

🎉 Please join us in welcoming Janelle Dennis, M.D. as MRCS’s new Physician Advisor! With more than a decade of experience delivering comprehensive primary care, Dr. Dennis brings deep clinical expertise across acute and chronic care, care coordination, preventive medicine, and patient-centered communication. Her background spans both in-person and telehealth settings, with a strong focus on interdisciplinary collaboration, quality-driven workflows, and effective use of EHRs

Please join us in welcoming Charletta Washington, MHA as MRCS’s new Senior Revenue Cycle Integrity Advisor. With more than 25 years of leadership across hospital operations, public health, and strategic advisory services, Charletta brings deep expertise in revenue cycle integrity, workforce development, and operational improvement. Her career reflects a commitment to practical, sustainable solutions that strengthen healthcare organizations and the professionals who power the

A strong front office is essential to patient satisfaction and a healthy revenue cycle. From the first phone call to final payment, medical office professionals influence every step of the patient journey. To support your team’s success, MRCS is pleased to share two live continuing education opportunities from our partner, Practice Management Institute (PMI). This February, PMI is offering expert-led training designed to strengthen communication, collections, and overall prac

Accurate medical coding is the backbone of a healthy revenue cycle. Even small misunderstandings in ICD-10-CM, CPT®, E/M, or HCPCS guidelines can lead to claim denials, compliance risks, and lost reimbursement. Building a strong foundation in coding principles is essential for anyone involved in outpatient billing and coding. MRCS is pleased to share an upcoming continuing education opportunity from our partner, Practice Management Institute (PMI) — the Principles of Coding

Medical Revenue Cycle Specialists (MRCS) is proud to announce that our CEO, Kem Tolliver, has been appointed to the Board of Directors of the Cultural Academy for Excellence (CAFE). This appointment reflects Kem’s lifelong commitment to education, cultural empowerment, and service to the next generation. For Kem, this role carries deep personal significance. As a first-generation American born to parents who immigrated from Trinidad and Tobago, she understands firsthand the p

Join us on January 21, 2026 as MRCS President & CEO Kem Tolliver presents CMS Final Rule Roadmap: Operationalizing Key Updates in Your Practice for the HealthCare Leaders Association (HCLA). This session will focus on what the CMS 2026 Final Rule changes mean in real practice — and how to apply them without disrupting operations, billing, or compliance. We’re proud to support education that helps healthcare leaders turn regulation into action. 👉 Hosted by HCLA | Live webina

Exciting News for Our Healthcare Community! MRCS is pleased to help spread the word about two upcoming Practice Management Institute (PMI) training sessions designed to prepare medical office professionals for the 2026 updates. PMI continues to be a trusted leader in education for coders, billers, auditors, and compliance staff — and these programs offer timely insight for the year ahead. Live Online Training Sessions (Hosted by PMI) Medicare & Compliance Changes: 2026 📅 Ja

Reflecting on an Inspiring Day at the HCLA Virginia Fall Conference! On Monday, October 6th, healthcare leaders from across Virginia gathered in Williamsburg for the HealthCare Leaders Association of Virginia Fall Conference (HCLA VA), a morning filled with insight, collaboration, and forward-thinking strategy. Our very own Kem Tolliver, FACMPE, CPC, CMOM, led both the keynote and breakout sessions, inspiring attendees with “From Insight to Impact: Empowering Healthcare Leade

A big congratulations to Billy Green, MPA , Senior Healthcare Operations, and the Medical Group Management Association (MGMA) on their...

The MGMA 2025 Medical Practice Excellence: Leadership Conference is underway in Orlando, FL, bringing together innovators, changemakers,...

Medical Revenue Cycle Specialists (MRCS) was proud to participate in the American Association of Medical Assistants (AAMA) 2025...

We’re proud to share that our CEO, Kem Tolliver, FACMPE, CPC, CMOM , was recently featured on the Off the Chart: A Business of Medicine...