MRCS Recap: 2026 Veradigm Customer Summit in Nashville

MRCS was proud to participate in the Veradigm Customer Summit in Nashville, TN, where healthcare leaders came together to discuss technology, workflows, and practical strategies for improving practice performance.

Our President & CEO, Kem Tolliver, BS, FACMPE, CPC, CMOM, presented a session titled:

Future-Proofing Your Revenue Cycle: Strategies to Reduce Denials and Maximize Technology by Mapping Workflows to Best Practices

The session focused on a challenge many healthcare organizations face: how to reduce preventable denials while making better use of the systems and tools already in place.

Moving Beyond Reactive Denial Management

Denials are rarely caused by one isolated issue. They often connect back to workflow gaps, missed front-end steps, documentation issues, authorization breakdowns, coding concerns, or unclear handoffs between teams.

Kem’s session focused on helping practices take a more proactive approach by looking at how work moves across the revenue cycle — from the first patient touchpoint through claim submission, follow-up, and payment.

By mapping workflows to best practices, organizations can better identify where breakdowns happen, where technology can support the process, and where teams need clearer accountability.

Using Technology with Purpose

Technology can play an important role in revenue cycle performance, but only when it supports the actual work being done.

The discussion emphasized the importance of using technology to improve visibility, reduce manual rework, strengthen consistency, and help teams make more informed decisions.

For many practices, the goal is not to add more complexity. The goal is to use available tools more effectively so staff can work with greater clarity and efficiency.

Key Takeaways

A few important themes from the session included:

Prevent denials earlier by identifying workflow gaps before claims are submitted.

Map processes clearly so teams understand responsibilities, handoffs, and expectations.

Use technology intentionally to support best practices, not create extra steps.

Improve accountability by connecting front-end, clinical, billing, and follow-up processes.

Focus on practical execution so improvements can be sustained in day-to-day operations.

Thank You to Veradigm

Thank you to Veradigm for hosting a valuable summit and creating space for meaningful conversations around the future of healthcare operations.

MRCS appreciates the opportunity to contribute to discussions that help healthcare organizations strengthen revenue cycle performance, reduce preventable denials, and build workflows that better support their teams.