Many healthcare organizations are still managing their revenue cycle by reacting to problems as they arise. A denial spikes. Payments slow down. A payer issue surfaces. Teams jump in to fix it. But without a structured plan, those same issues continue to repeat. In a recent feature with Physicians Practice , MRCS CEO Kem Tolliver, BS, FACMPE, CPC, CMOM  highlights a critical shift organizations need to make — moving from reactive workflows to a strategic revenue cycle work pl

Please join us in welcoming Sasha Chavez, MS , as MRCS’s Community Health & Equity Program Specialist! Currently a doctoral student in Kinesiology at the University of Maryland, Sasha brings strong experience in exercise physiology, community engagement, and qualitative research focused on health equity and access. Her work centers on understanding the social and environmental factors that shape health outcomes, with a particular focus on children’s activity, wellness, and co

🎉 Please join us in welcoming Janelle Dennis, M.D.  as MRCS’s new Physician Advisor! With more than a decade of experience delivering comprehensive primary care, Dr. Dennis brings deep clinical expertise across acute and chronic care, care coordination, preventive medicine, and patient-centered communication. Her background spans both in-person and telehealth settings, with a strong focus on interdisciplinary collaboration, quality-driven workflows, and effective use of EHRs

Please join us in welcoming Charletta Washington, MHA as MRCS’s new Senior Revenue Cycle Integrity Advisor. With more than 25 years of leadership across hospital operations, public health, and strategic advisory services, Charletta brings deep expertise in revenue cycle integrity, workforce development, and operational improvement. Her career reflects a commitment to practical, sustainable solutions that strengthen healthcare organizations and the professionals who power the

A strong front office is essential to patient satisfaction and a healthy revenue cycle. From the first phone call to final payment, medical office professionals influence every step of the patient journey. To support your team’s success, MRCS is pleased to share two live continuing education opportunities from our partner, Practice Management Institute (PMI). This February, PMI is offering expert-led training designed to strengthen communication, collections, and overall prac