As healthcare leaders, we are in a constant state of change. Many of us wear multiple hats and rely heavily on our abilities to lead in the present while keeping a watchful eye on what lies ahead. To remain successful, it is important to identify factors that can affect our organizations now and in the future. We can then use this information to refine our approach to problem solving, becoming proactive to trends, and charting new paths for our practices and team members.
The increase in telehealth and other virtual care delivery options resulting from the COVID-19 pandemic has forced us to adopt technology in ways that, as an industry, we previously avoided. However, to meet the needs of our patients, providers, and staff, we have found innovative ways to leverage this technology, which has proven to be very beneficial. For example, many patients are now able to receive care from the comfort and safety of their homes and they can make secure, virtual payments to their providers. Managers can also track remote staff productivity using dashboards and reports.
It is important to remember, however, there can be minefields within an evolving landscape. We are facing cybersecurity attacks, decreases in reimbursement, new regulations, coding updates, and increasing demands from stakeholders, among other challenges. As healthcare leaders, I believe we have the unique opportunity in the upcoming year to refine our leadership posture to set a new tone for our organizations in several key areas.