Certified Medical Office Manager (CMOM)® Live Webinar Training

Candidates will learn advanced administrative concepts and processes to become a more knowledgeable and confident leader. Improve communication with providers, staff, third-party payers, patients, and business associates. Course materials include guidelines and examples designed to improve decision-making and tactical skills.

Graduates of this program will be better prepared to manage risk, motivate employees and improve the financial outlook in a medical office.

Certified Medical Office Manager

Practice Management

• Review of practice administration role and responsibilities

• Facility, operational, and time management

• Review of practice administration roles and responsibilities

• Facility, operational and time management

• Employee relations, laws and guidelines

• Employee handbook and business policies

• Administration of medical records and patient relations

• Labor regulations and reporting requirements

• Terminating the patient/provider relationship

• Risk Management and Quality Assurance

• Sexual harassment, discrimination, and substance abuse

Personnel Management

• Creating effective job descriptions, interviewing, and hiring tips

• Team building and managing conflicts

• Handling staff grievances, evaluations and performance issues

• Compensation and benefits packages attract talent and minimize turnover

• Proper maintenance of employee personnel files (e.g. Form I-9)

• Goal setting and conducting effective staff meetings

• Termination procedures and the exit interview

• Physician and staff retention and motivation

• Coping strategies for difficult employees

• Leadership vs Management

Financial Management

• Financial planning, calculations, and controls

• Examining contracts and fee schedule

• Patient education, verification, and collections procedures

• Accounts receivable, status and activity reporting

• Developing and maintaining a budget

• Revenue and cost accounting

• Maximizing cash flow and controlling overhead

• Cost analysis, forecasting, and new revenue streams

Compliance Requirements

• MACRA and the Quality Payment Program

• HIPAA and OSHA compliance

• Implementing the OIG’s recommended compliance program

• Policies and procedures that inhibit fraud/abuse

• Identifying and controlling the risk of medical identity theft

• Legal protections, risk management, and compliance checklists

Managed Care Delivery System

• Physician credentialing and privileging

• Payer contract evaluation, negotiation, and termination

• Calculating the right patient-payer mix for your office

• Physician Utilization Committee review process

• Utilization control techniques

• HMO, IPA, MSO, PPO definition, purpose, and analysis

• Assigning an internal managed care coordinator

• Health insurance exchanges

• Value-based care and quality metrics

• Coordination of benefits

• ACOs and Patient-Centered Medical Homes