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How to Be the Best Medical Receptionist – Save 20% with MRCS20 on PMI Live Training


A strong front office is essential to patient satisfaction and a healthy revenue cycle. From the first phone call to final payment, medical office professionals influence every step of the patient journey. To support your team’s success, MRCS is pleased to share two live continuing education opportunities from our partner, Practice Management Institute (PMI).

This February, PMI is offering expert-led training designed to strengthen communication, collections, and overall practice performance.


How to Be the Best Medical Receptionist

Thursday, February 5, 2026 | 11:00 am – 2:00 pm CST


This foundational course covers the full scope of medical front office operations and emphasizes the receptionist’s role in creating a positive patient experience.


Participants will learn to:

  • Create welcoming, patient-centered interactions

  • Handle difficult communication scenarios

  • Improve scheduling and workflow efficiency

  • Understand the reimbursement cycle

  • Strengthen time-of-service collections

  • Build teamwork and professionalism


A confident, well-trained front desk can transform the way patients experience your practice.


Patient Collections & A/R Management

Wednesday, February 18, 2026 | 11:00 am – 2:00 pm CST


Accounts receivable teams balance two priorities: timely payment and patient satisfaction. This session teaches best practices for ethical, effective financial communication and A/R control.


Topics include:

  • Verifying insurance eligibility

  • Communicating patient financial responsibility

  • Documentation and data collection

  • Monitoring and benchmarking A/R

  • Patient-centered collection processes

  • Strengthening the reimbursement cycle


Attendees will gain practical tools to reduce A/R issues that impact the bottom line.


Who Should Attend


  • Medical receptionists and patient service representatives

  • Billing and collections staff

  • Practice managers and supervisors

  • Anyone involved in front office operations or patient communication


Registration Details


Fee: $239 per person, per session

MRCS Partner Discount: $191.20 with code MRCS20

CEUs: 3 CEUs per session for PMI-certified professionals

Includes: Instructional materials

Use code: MRCS20 for 20% off

For questions, contact Practice Management Institute:

Phone: (800) 259-5562

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